Roaming Operations Engineer L2

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

YOUR ROLE

• Analyze and resolve complex incidents escalated by the L1 team.
• Perform advanced troubleshooting of international roaming platforms and services.
• Conduct Root Cause Analysis (RCA) and define corrective and preventive actions.
• Coordinate incident resolution with international operators, suppliers, and equipment vendors.
• Provide technical leadership during high-impact situations and critical incidents.
• Support and validate change implementations, planned works, and maintenance activities.
• Produce technical documentation, operational procedures, and post-incident reports.
• Support the training and technical development of L1 teams.
• Identify automation and operational optimization opportunities.
• Participate in technology evolution and operational transformation projects.

YOUR PROFILE

Must Have

• Basic understanding of International Roaming concepts (Home Network, Visited Network, roaming subscriber flows).
• Experience in telecommunications operations, support, or network monitoring.
• Fundamental knowledge of Mobile Core networks (HLR, HSS, IMS concepts).
• Basic understanding of LTE and VoLTE services.
• Familiarity with signaling protocols:
  • SS7
  • Diameter
  • SIP
• Basic troubleshooting and incident analysis skills.
• Experience using monitoring and ticketing tools.
• Basic IP networking knowledge:
  • IP addressing
  • DNS
  • TCP/UDP
• Ability to communicate effectively in English and Spanish in a technical environment.
• Strong analytical and problem-solving skills.
• Availability to work in a 24/7 shift environment and/or provide on-call support when required.

Nice to Have

• Knowledge of:
  • VoWiFi Roaming
  • 5G Roaming
  • IPX networks
• Experience with roaming interworking and interoperability between operators.
• Familiarity with:
  • STP
  • DRA/DRS
  • SBC
  • Roaming Hubs
  • SS7 and Diameter Firewalls
  • Security Gateways (SeGW)
• Exposure to subscriber databases and authentication platforms:
  • UDM
  • UDR
  • EIR
  • AAA
  • LDAP
• Experience with:
  • Critical incident management
  • Root Cause Analysis (RCA)
  • Change management processes
  • KPI and SLA monitoring
• Knowledge of automation and operational improvement practices.
• Experience working with international operators, vendors, and equipment suppliers.

WHAT YOU'LL LOVE ABOUT WORKING HERE

• Join a multicultural and inclusive team environment.
• Enjoy a supportive atmosphere promoting work-life balance.
• Engage in exciting national and international projects.
• Hybrid work.
• Your career growth is central to our mission. Our array of career growth programs and diverse professionals are crafted to support you in exploring a world of opportunities.
• Training and certifications programs.
• Health and life insurance.
• Referral program with bonuses for talent recommendations.
• Great office locations.

ABOUT CAPGEMINI

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology, and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.