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12,000+ live jobsSpanish B2B support Advertisers - 2000€ Welcome Bonus
On-site in Lisbon·Added 29 days ago (last checked 23 Oct)
Our summary
- Work mode
- On-site, Lisbon
Skills
Requirements
What we're looking for
- Experience on paid campaign management is mandatory.
- Have a degree in Marketing or related field.
- Have experience in Digital Marketing.
- Have experience in a Contact Centre, Service program for any Advertising Tech company.
- Be fluent with any social media products usage and have understanding of digital advertising.
- Strong customer service-oriented skills.
- Can work as a team member, as well as independently.
Pay & benefits
What you'll get
- Private Health Insurance from day one
- Welcome Bonus of 2000€
- Great opportunity to grow quickly within the company
- Excellent work opportunity in a dynamic leading multinational company;
- Stable work and career progression;
- Investment in training (ongoing training) and personal development;
- Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
- Free company events and activities (Free Portuguese classes included) such as : social events, surf lessons, yoga, trekking...
Working Hours On-site:
Monday to Sunday - 07:00 to 19:00
2 shifts: 07:00 - 16h00 / 10:00 - 19:00
The role
B2B support to the company's advertisers. Your responsibilities include managing and resolving product troubleshooting and provide customer support related to the company advertising products.
What you'll do
- From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience.
- Handle and resolve end to end product troubleshooting and customer support for our client advertising products, on case volumes across email and chat channels.
- Own and drive query resolution through collaboration within house Product Operations & Eng groups to resolve all types of generic, technical or product queries.
- Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points.
- Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer.
- Partner with inhouse technical specialists to educate advertisers on product features and common issue types.